Hi Sara,
as Dmitry already mentionedc, your BSM environment suffers from a problem with loading the sample data into the profile database.
What you can do to find out what's wrong:
- check DB Loader logs, most likely you will find errors like "failed to find future partitions"
- next check PM logs, there you most likely find the reason for it.
Most likely (it's hard to tell for sure without any other information) PM fails to create new partitons due to
+ out of space in the DB
+ other problems with the DB or the DB server, it even might be an expired database user password
After correcting the issue(s) preventing PM from working, PM will be able to create new partitions, and DB Loader will be able to recover the data fromout the .mpp files so that you don't lose any data.
Greetings
Siggi